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Questions? We've Got Answers
Everything you need to know about working with us, our process, and what results to expect.
General Questions:
What makes you different from other agencies?
Three things: (1) We’re obsessed with ROI, not vanity metrics, (2) We move fast and test constantly instead of planning forever, (3) We operate month-to-month because we earn your business every 30 days—no long-term contracts holding eachother hostage.
What types of businesses do you work with?
We work with businesses at every revenue stage from $0 to $50M+. Our ideal clients are hungry for growth, willing to invest in marketing, and ready to move quickly. We work across industries but specialize in service businesses, e-commerce, and B2B.
Do you require long-term contracts?
No. We operate on month-to-month agreements for most services. We believe if we’re not delivering results, you shouldn’t be locked in. Our clients stay because they’re making money, not because of a contract.
How quickly will I see results?
It depends on your business, industry, and current situation. Some clients see positive ROI in 30 days. Others take 90-120 days to dial things in. We’ll give you realistic expectations based on your specific situation during our discovery call.
Process Questions:
What's your onboarding process?
(1) Discovery call to understand your business and goals, (2) Strategy session where we build your custom plan, (3) Setup phase (1-2 weeks) where we implement everything, (4) Launch and ongoing optimization.
How much input do I need to provide?
We need your expertise on your business, customers, and what sets you apart. Beyond that, we handle the heavy lifting. Expect 2-4 hours in the first month for strategy sessions, then 1-2 hours monthly for reviews.
Will I have a dedicated point of contact?
Yes. You’ll work directly with Jorge and Jordan, who will know your business inside and out.
How do you communicate and report?
We use a group chat on Telegram for day-to-day communication and provide weekly + monthly detailed reports. You also get 24/7 access to live dashboards showing all your metrics in real-time.
Service-Specific Questions:
Can I hire you for just one service?
Absolutely. While many clients use our full-service solutions, you can hire us for individual services like just Facebook Ads, just web design, or just consulting.
Do you create the ad creative and copy?
Yes. We handle all creative strategy, copywriting, graphic design, and video direction for your campaigns. If you have existing content, we can use it, but we recommend letting us create fresh assets optimized for conversion.
Will you help with our overall business strategy?
Within the context of marketing, yes. We often help clients think through offer structure, pricing, positioning, and funnel strategy because these directly impact marketing performance.
Do you work with our existing tools/platforms?
In most cases, yes. We integrate with common CRMs (HubSpot, Salesforce, etc.), website platforms (WordPress, Shopify, etc.), and email tools (Mailchimp, Klaviyo, etc.). We’ll discuss your tech stack during onboarding.